Shipping & Returns
At Eternal Elegance, we believe in a seamless shopping experience—because you deserve to enjoy your new piece without any hassle or worry. Below you’ll find our shipping policy, along with our generous 60-day money-back guarantee.
Shipping Information
Delivery Time
- We offer free worldwide shipping on all orders, no matter where you are.
- Expect your item to arrive in 6–9 days once it has been processed and shipped.
- Custom Jewelry: Please note that personalized or custom orders may require additional processing time. Our team puts extra care into designing and crafting custom pieces, so they may take a bit longer to dispatch.
Shipping Costs
- Shipping is completely free—no hidden fees or surprises at checkout.
If you have a tight timeline or need your order expedited, simply contact us at info@eternaleleganceus.com, and we’ll do our best to accommodate.
Returns & Exchanges
60-Day Money-Back Guarantee
We want you to adore your Eternal Elegance purchase. If for any reason you’re not completely in love with your jewelry, you may return it for a full refund within 60 days of receipt. We just ask that you send it back in its original condition (unworn and in the original packaging).
How to Initiate a Return
- Reach Out: Send an email to info@eternaleleganceus.com with your order number and the reason for your return.
- Secure Packaging: Repack your jewelry to avoid any damage in transit.
- Ship It Back: We’ll provide you with the return shipping details. Once shipped, kindly send us the tracking information, so we can keep an eye out for your package.
After we receive and inspect your returned item, your refund will be processed to the original payment method. Depending on your bank or credit card provider, it may take a few business days for the funds to appear in your account.
Exchanges
If you need a different size or style, simply follow the same steps as above, letting us know you’d prefer an exchange. We’ll be happy to help you find the perfect piece or size that best suits you.
Questions or Concerns?
We’re here for you every step of the way. If you need additional information regarding shipping, returns, or exchanges, please don’t hesitate to contact us at info@eternaleleganceus.com. We appreciate your trust in Eternal Elegance and look forward to helping you shine in style—hassle-free.
Thank you for choosing Eternal Elegance! Enjoy your shopping experience and rest assured your satisfaction is our top priority. Here’s to a smooth delivery and a wonderful unboxing moment!
