We offer free worldwide shipping, with most orders arriving in 6–9 days once processed and shipped.

• Custom Jewelry: Personalized or custom pieces require additional processing time since extra care and collaboration go into creating them. Rest assured, we’ll keep you updated along the way.

Yes! We happily ship to customers around the globe at no extra charge—no hidden fees or surprises at checkout.

We have a 60-day money-back guarantee on all orders. If you’re not completely in love with your jewelry, you can return it (in its original condition and packaging) for a full refund within 60 days of receiving it.

Simply email us at info@eternaleleganceus.com with your order number and let us know you’d like to return an item. We’ll provide the return shipping details and guide you through the process.

Absolutely! If you need a different size or style, email us at info@eternaleleganceus.com to let us know. We’ll provide instructions on returning your item and work with you to find the perfect replacement.

Yes! We provide a 12-month warranty from the date of purchase, covering any manufacturer defects (e.g., broken clasp, chain detaching without force, etc.). If your piece qualifies, we’ll repair it free of charge.

Manufacturer defects include:

• Broken or faulty spring clasps
• Chains disconnecting from clasps/jump rings
• Chains breaking in the middle without signs of stretching or force
  For items that qualify, we’ll repair them free of charge. Damage caused by accidental pulling or force is not covered under the warranty.

Email info@eternaleleganceus.com with the subject line: “Warranty Request – Order #XXXX”.

Include clear photos of the defect and of the entire piece.

In your message, provide your name, order number, and a brief description of how it broke.
We’ll review your request and arrange a repair if your item is covered under our warranty.

Avoid Moisture & Chemicals: Remove your pieces before showering, swimming, or applying lotions and perfumes.

Store Properly: Keep your jewelry in a soft pouch or sealed bag to reduce exposure to air and humidity.

Clean Gently: Use mild soap and lukewarm water for a quick clean, or a soft polishing cloth for light tarnish.

Take Off Before Bed: Sleeping in your jewelry can cause unnecessary friction and wear.

While our plating is durable, we recommend avoiding prolonged exposure to water, chlorine, or salt. These can speed up wear on plated pieces and dull the overall shine of your jewelry.

We’re here to help! If you can’t find an answer or need personalized advice, feel free to reach out to our team at info@eternaleleganceus.com. We love hearing from our customers and will do our best to assist you quickly.